Combi 7100 Series Dokumentacja

Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques-tions concerning information pre

1.6FIGURE 1-6ITEM MAXIMUM # AVAILABLE HARDWAREMax # of Analog Trunk Ports 20 4TRM and/or 8TRKMax # of Digital Trunk PortsPRI ONLY. (T1 not supported)2

5. ANSD: This is a count of how many times an outside call was answered by the specific station. Outside callersrecalling a station are not counted ag

PART 5. GENERAL USER INFORMATION5.1 RADIO FREQUENCY INTERFERENCEWARNING: This equipment has been tested and found to comply with the limits for a Clas

RINGER EQUIVALENCE (REN)The REN of the 4TRM (1.38) is used to determine the number of devices that may be connected to a telephoneline. Excessive RENs

ELECTRICAL SAFETY ADVISORYParties responsible for equipment requiring AC power should consider including an advisory notice in their cus-tomer informa

1.2.3 SAMPLE CONFIGURATIONTo better understand how the OfficeServ 7100 is configured, below is an example of a practical 4 x 12 configura-tion using a

based access to the telephone and voice mail systems. Another method is to use the stand alone proprietary ver-sion of Device Manager application run

2.1PART 2. HARDWARE DESCRIPTIONS2.1 SYSTEM CABINETThe OfficeServ 7100 cabinet has three slots to mount boards, an AC to DC power supply, cooling fan,

Note: An additional 16 MGI channels can be added to the system if necessary by installing an MGI16 card or OAScard.COMMON RESOURCESThe 7100 provides c

2.3 INTERFACE CARDSUNI CARDThese cards provide the interface connections for telephone lines and stations to the KSU. These cards fit into theuniversa

4SWM (DATA MODULE) The OfficeServ 7100 supports one enterprise class data module. The 4SWM can be combined in the same cabi-nets with the telephone sy

TEPRIa DIGITAL TRUNK BOARDThe card can be programmed as a PRI and will provide 23 bearer channels and 1 data channel (23B+D). This cardcan be installe

programmable rate of 100ms to 2000ms ON/OFF times. The 16SLI3 does not contain any over-voltage protectionand is not qualified as OPX. This card provi

2.72.6 STATION EQUIPMENT2.6.1 DS 5000 SERIES EQUIPMENTDS 5021D KEYSET (See Figure 2–5) • 32 character display (2 x 16) with three associated softkeys

Publication InformationSAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to reviseinformation in this publication for any rea

DS 5064B AOM (See Figure 2–8) • 64 programmable keys with red lights• A maximum of 2 can be assigned to any keysetto provide additional programmable k

2.6.2 iDCS SERIES EQUIPMENTiDCS 28D KEYSET (See Figure 2–9) • 32 character display (2 x 16) with three associated soft keys anda scroll key• 28 progra

iDCS 64B AOM (See Figure 2–12) • 64 programmable keys with red lights• A maximum of 2 can be assigned to any keyset to provide addi-tional programmabl

2.11DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE (see Figures 2–14 and 2–15)• The DPIM adapts any DLI circuit for use with the door phone unit•

2.6.4 OfficeServ™ SMT-i SERIES IP EQUIPMENTFIGURE 2-16SMT-i3105 (see Figure 2–16)• Ideal for basic dialing in common areas such as lobbies or waitingr

SMT-A52GE (see Figure 2–21)• Gigabit adaptor for SMT-i 5000 Series IP phones• 2 Ports 10/100/1000 BASE-T RJ45 (1 for Gb LAN, 1 for Gb PC)• 1 Port 10/1

SMT-i3105SMT-i5210 SMT-i5230 SMT-i5243Dimensions7.8” (H) x 6.7” (W) x 4.3 (D)High Angle: 7.7” (H) x 8.8” (W) x 5.1” (D)Low Angle: 5.2” (H) x 8.8” (W)

2.152.6.5 OfficeServ™ Communicator SoftphoneSamsung OfficeServ™ Communicator Softphone is a software-based application that turns your computer into a

WIRELESS INTERNET PHONE (see Figure 2-23)Wireless handset (SMT-W5100E/SMT-W5120D) is a compact hand held unit that works within the SamsungOfficeServ

2.6.7 SIP DEVICESStandard SIP devices (phones ATA adapters, etc) made by other manufacturers (eg; Cisco, Linksys, Aastra) canregister to the OfficeSer

TABLE OF CONTENTSPART DESCRIPTION PAGE1 SYSTEM OVERVIEW1.1 GENERAL DESCRIPTION ...

PART 3. SPECIFICATIONS3.1 ELECTRICAL SPECIFICATIONSPOWER SUPPLY UNITThe Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7100. Th

*This the maximum distance a door phone can be from the DPIM. The DPIM can be up to 900 cable feet from theKSU. The total distance must not exceed 123

3.5.2 RING The output voltage and frequency of the ring signals in the OfficeServ 7100 are as follows:• Output voltage: 75 Vrms Square Wave (4SLM)• Fr

3.4Station Groups 20Station Group Members(Sequential or Distributed)32Trunk Groups 11UCD Groups 10Unconditional Group Members 32 Trunk Group Members 6

Account Code EntryForced - VerifiedForced - Not VerifiedVoluntaryAccount Code KeyAccount Code Key - One TouchAdministrator Program KeyAll Call Voice P

Meet Me Page and AnswerMemory ProtectionMessage Waiting IndicationsMessage Waiting KeyMicrophone On/Off per StationMobile Extension (MOBEX)Mobility So

4.1 SYSTEM FEATURE DESCRIPTIONSACCOUNT CODE ENTRYStation users may enter an account code (maximum 12 digits) before hanging up from a call. This accou

ADMINISTRATOR PROGRAM KEYThis feature gives designated stations the ability to administer a number of System functions from their key-set using a assi

AUTO ANSWER ON COAllows new CO calls directed to a certain keyset to auto answer and be in the call announce mode. This meansthat private lines and DI

• The current number of ports in use• The current number of trunks in use• The current number of stations in useCALL CENTERACD/UCD Call Centers are re

3.5.2 RING...

Priority Call QueuingThis feature places calls to a station queue ahead of other calls based on priority level (1-9). The system com-pares the DID nu

and more. This information can display as a personal PC Wallboard on an agent’s monitor. When used in con-junction with customer provided large scre

To Voice MailEach station may be programmed to allow or deny the ability to forward intercom calls to voice mail. Whendenied, valuable message time in

EstablishedThis feature enables a keyset user to pick-up an establish call in progress at a single line extension connect-ed to a modem on a PC. An EP

Caller ID Review ListThis feature allows display keyset users to review Caller ID information for calls sent to their stations. This listcan be from t

CALLER IDENTIFICATIONThe OfficeServ 7100 supports three methods of identifying an incoming caller depending on the circuit typeas described below.Call

COMPUTER TELEPHONY INTEGRATION (CTI)Computer Telephone Integration (CTI) allows integration between the OfficeServ 7100 and a personal com-puter (PC)

• Configure common station options such as call forwarding, dial and answer modes, and more.• TAPI-based connection to any station in the system throu

• Manage buddy lists and groups.• Set Messenger status (Away, Online, Lunch, etc).• Configure your profile (nickname, email address, alternate contact

DATABASE PRINTOUTA copy of the customer database can be obtained by using the Web Management program. This informationcan be directed to a printer or

Convergence: One Solution (Voice, Data, Wireless)1.1Data Services4 Port PoE Switch (4SWM)ApplicationsOS CommunicatorOS Operator OS EasySetOS Dataview

in the case of station and speed dial names, can be used to originate calls. See the Dial by Name feature(Station Features).DISA SECURITYTelephone fra

EXTERNAL MUSIC INTERFACESThe OfficeServ 7100 MP10a provides one input for connecting to customer provided external music sources.This source can be us

may dial the access code and the group desired. A station user is allowed to be in several groups, providinga key and the extender of that group are a

• Modify digits table of 200 entries• Flexible trunk group advance timer• Option to use or not use trunk group advance warning tonesLIVE SYSTEM PROGRA

dialed by other stations. This allows users to have an extension on the phone system without needing aphysical keyset. MOBEX can only be used with SIP

NETWORKINGThe OfficeServ 7100 system allows up to 5 systems using QSIG over PRI or 99 systems using SPNet over IP tobe networked together with a high

• Centralized Operator/Attendant: A station in any Node may dial “O” and ring a designated CentralizedOperator/Attendant. When programmed, hold/tran

• Network Trunk Ring Destination: This feature allows lines/trunks from the telephone company connect-ed to one Node to be programmed to ring at a des

OVERFLOWOperatorWhen calls ringing a operator group go unanswered, they can overflow to another destination after a pro-grammed period of time. The op

PROGRAMMABLE LINE PRIVACYEach outside line can be programmed to ignore the automatic line privacy. This allows up to four other par-ties to join your

The OfficeServ 7100 can be rack-mounted in a standard 19” data rack, wall-mounted, or set on a desktop. Its com-pact cabinet design, RJ-45 connectors,

Temporary OverrideAt any time the system can be forced into a specific ring plan for a temporary period of time until the nextscheduled ring plan auto

SIP StationIn the case of the UAS, the OfficeServ system can be configured as the server, permitting standard SIP termi-nals (Non-Samsung) from third

SYSTEM ALARMSA DISA alarm will warn the customer if the DISA security system has been triggered by too many incorrectpassword attempts. The alarm can

TRANSFERSystem operation permits station users to transfer calls to other stations in the system. Transfers can bescreened, unscreened or camped-on to

VIRTUAL EXTENSIONSThe OfficeServ 7100 has a number of virtual extension ports encoded in the system database. They can beassigned as keyset or single

In any Ethernet environment, packet transfers are subject to delays and/or loss. If these delays are greaterthan 200ms the voice quality will deterior

Add-On ModulesAppointment ReminderAutomatic HoldAutomatic PrivacyBackground MusicBusy Station CallbackBusy Station Indications (BLF)Call Coverage KeyC

SMT-i5264 IP 64 BUTTON MODULEThe SMT-i5264 64-button module adds to the capability of any SMT-i 5000 Series keyset. Up to two 64-but-ton modules can b

CALL FORWARDINGStation users can forward internal and outside calls to other destinations immediately (Forward All), whenbusy (Forward Busy) or if not

4.35DO NOT DISTURB (PROGRAMMABLE)The Do Not Disturb (DND) feature is used to stop all calls to a station. System programming can allow or denyuse of t

1.2 SIZE AND CONFIGURATIONThe OfficeServ 7100 is a modular and flexible platform. The cabinet has one (1) dedicated processorslot for the MP10a (Main

MANUAL SIGNALLINGKeysets can signal each other via a programmable key. This allows one station to alert another without estab-lishing a voice conversa

PROGRAMMABLE KEYSEach key can be programmed for more than 40 different uses to personalize each phone. Examples of keysinclude individual outside line

RINGING PREFERENCELifting the handset or pressing the speaker button automatically answers a call ringing at the keyset. Usingthis method, users are a

VOLUME SETTINGSEach keyset user may separately adjust the volume of the ringer, speaker, handset receiver, backgroundmusic, page announcement and off-

4.40Account Code DisplayCall Duration TimerCall for Group IdentificationCall LogsCall Processing InformationCaller ID InformationCalling Party NameCal

Name / Number DisplayEach LCD keyset user can configure their display to see the name and number in the display on all inbounddirect calls.Next CallIn

CALLING PARTY NUMBERWhen an intercom call is received, all display stations show the calling party’s extension number before thecall is answered.CONFE

OUTSIDE LINE IDENTIFICATIONEach line can be identified with an 11 character name. Incoming calls display this name before the call isanswered. This fe

Idle display shows extension, name, day, date andtime.This station is camped-on to extension 203 and iswaiting for 203 to answer.This station in the s

SAMSUNG TELECOMCALL FOR:500This display shows an incoming call fromSamsung Telecom ringing at group 500.13054264100702:RINGINGThis display shows an in

1.4FIGURE 1-5Virtual Cabinet SlotsVirtual devices are stations and trunks that exist in the software database but do not require a physical connec-tio

average time inqueue is 03:51The average time on hold (waiting to beanswered) is three minutes and 51 seconds.005 calls inqueue nowThere are five call

AUTO ATTENDANT FEATURESApplication Backup and RestoreAutomatic Self ConfigurationCaller ID RoutingCamp-On SupportFax Detection and RoutingGlobal Opera

MENU TREE ROUTINGThe automated attendant routes calls through a menu tree structure. Menus are able to process callers by avariety of means, such as:

SYSTEM ACTIVITY REPORTSThe OfficeServ 7100 provides many useful automated attendant reports. These reports can be used to man-age traffic patterns as

Availability ScheduleAdministration MailboxAnswering Machine EmulationAutomatically Forward MessagesAutomatically Log InAutomatic Self ConfigurationBu

AUTOMATICALLY LOG INA user’s voicemail can be configured such that upon calling in to the voicemail they are automatically loggedin to their mailbox w

FOLLOW MEIf authorized to do so, a subscriber can choose to have callers that reach their voicemail box to be forwardedto another destination, such as

MESSAGE PLAYBACK OPTIONSSubscribers are given a wide variety of options when listening to messages. In addition to the standard play,pause, rewind, fa

NIGHT INTERCEPTIf a subscriber configures their availability schedule the system will automatically intercept calls made afterhours. Instead of attemp

VOICE PROMPTED PROGRAMMINGThe OfficeServ 7100 provides a robust telephone user interface (TUI) for voicemail configuration. This TUIallows administrat

1.2.2 SYSTEM CAPACITIESWhen configuring a system to meet your requirements, select the appropriate number of interface cards listed inPart 2 of this b

4.56SMDR REPORT FOR [STA Miami ] Mar/21/1999 13:49===============================================================================T EXT AUTH TRK MM/DD

4.57Caller ID Number1–15 DigitsCaller ID Name1–15 CharactersSMDR REPORT FOR [STA Miami] Mar/21/99 13:49===============================================

4.584.8 SAMPLE OF UCD EMBEDDED REPORT============================================================UCD GROUP 529 : SALESFROM: SUN 02 Feb 00:00TO : SUN

4.9 UCD CALL STATISTICSCALLS IN QUEUE NOWHow many calls are currently in queue. This statistic is a real time statistic and so will not print on a rep

b) Calls that are not answered by an agent and go to final destination.c) Calls that are sent to the UCD group but callers hang up before being answer

4.10 UCD AGENT STATISTICSLOGGED INThe number of stations programmed in the UCD group and the number of stations that are currently logged in.This stat

4.11 SAMPLE TRAFFIC REPORTTRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35**************************** SYSTEM STATISTICS ********************

4.12 TRAFFIC REPORT OVERVIEWA***************************** SYSTEM STATISTICS ****************************1 BEGINNING: 04/01/99 08:00

10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group.11. INTERNAL PAGE USED: Peg count of every time int

6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing callis defined by the SMDR START TIME programm